Director of Clinical Operations

Posting Details

Position Information

Title Director of Clinical Operations
Location Valhalla, NY
Department Dental
Position Number 1D9724
Job Description

The Director of Clinical Operations oversees the administrative and clinical operations of the college’s dental teaching facility, Touro Dental Health, a new, state-of-the-art full service dental clinic serving the Hudson Valley. He/she is responsible for the supervision and direction of administrative and clinical support staff, development and enforcement of clinic policies and procedures, and other operational activities including budget, schedules and inventory.

Job Duties

• Provide training, mentoring and evaluation of front-line administrative and clinical support staff to accomplish goals, establishing clear work standards and expectations
• Participate in the development and implementation of processes for workflow, logistics and customer service to improve clinic operations and ensure a positive and seamless patient care delivery system
• Support the leadership team with operational processes related to compliance/regulations, insurance and billing practices, and updates to patient policies and consent forms
• Manage the schedules of administrative and clinical staff, including faculty and students
• Prepare regular financial and patient recruitment reports for leadership
• Participate as a member of the patient care coordinator team to handle patient call volume and provide front-desk support as needed

Required Qualifications

• Bachelor’s Degree or higher
• A minimum of 3+ years in senior-level management of a small to mid-size medical practice, preferably in Dental
• Proven track record developing operational processes and customer service initiatives
• Strong understanding of insurance plans, medical billing and revenue cycle analysis
• Strong knowledge of HIPAA, OSHA and compliance issues in a clinical setting
• Proven leadership abilities working with a multi-disciplined team, including Human Resources skills
• Professional communications skills and ability to work in a fast-paced environment
• A proactive work style and positive attitude are essential
• Strong knowledge of clinical database systems, such as Axium PatientAccess Portal preferred
• Spanish speaking a plus

Preferred Qualifications
Physical Demands


Special Conditions for Eligibility
EEO Statement

Touro College and University System is committed to providing all persons equal opportunity in education and employment, and to ensuring a safe and non-discriminatory educational and work environment in compliance with Title IX of the Higher Education Amendments of 1972 (“Title IX”), Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (“VAWA”), the New York State Education Law, and other applicable laws. It is the policy of the College to prohibit unlawful discrimination in employment and in the administration of College programs, services, activities, and admissions on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender, pregnancy, veteran status, or any other status protected by law.

FLSA Exempt
Salary Detail

Posting Detail Information

Posting Number S00394P
Desired Start Date
Position End Date (if temporary)
Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents