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Provide administrative support to Student Services

• Provide non-stop service to prospective, current, and past students in all aspects of Student Services
• Efficient, timely, and accurate response to internal and external inquiries via phone, e-mail and in-person
• Follow all data entry standards in SS software
• Safeguard the privacy of education records maintained by Toure College
• Issue standard correspondence to applicants including, but not limited to, decision letters
• Provide general office support, assistance with various mailings, and special projects
• Participate in internal and external recruitment events
• Actively participate with the Student Services team and receive direction from supervising lead members of staff
• Responsible for fundamental functions relating to the following Student Service offices:

o Office of Admissions
• Provide accurate and complete counselling on the Touro College and University System program offerings
• Cultivate, track and monitor inquiries throughout the application process
• Receive and evaluate applications received through various methods including third party application services
• Review applicant files to insure compliance with College admission policies
• Correspond with applicants of various programs advising them of their current status throughout the application process including decision letters
• Effectively communicate with prospective students
• Receive and update supplemental application materials
• Maintain and update data on the student information system

o Office of Financial Aid
• Counsel and advise students on general financial aid options

o Office of the Registrar

• Assist with access to the TouroOne portal
• Process prerequisite overrides, add/drop forms, name changes, address changes, transcript requests and other related services
• Process student account holds and removal
• Immunization evaluation and processing
• Transfer credit evaluation and application based on academic department standards
• Enrollment verification processing
• Graduation audit processing and Diploma distribution
• Accurately maintain the student record

o Office of the Bursar
• Responding to general billing inquiries
• Process student account holds, application and removal
• Advising on payment plan options and assisting in implementation
• Assisting with refund processing

Education, Preparation, and Training
• Bachelor’s Degree or equivalent combination of education and work experience

Skills
• Strong oral and written communication skills
• Ability to be detail-oriented
• Excellent organizational and time management skills
• Ability and willingness to learn new computer systems and operating procedures, as needed. Energetic, personable and team-oriented
• Ability to multi-task and prioritize work

• Good word-processing skills (min. 30 words/p/min)
• Computer literacy, Proficiency in Microsoft Office Suite, particularly Word, Excel and Outlook

Travel
• Travel to other Touro College campuses.
• Travel to external student recruitment events (e.g. college fairs)

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift up to 5 lbs.

Touro College and University System is committed to providing all persons equal opportunity in education and employment, and to ensuring a safe and non-discriminatory educational and work environment in compliance with Title IX of the Higher Education Amendments of 1972 (“Title IX”), Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (“VAWA”), the New York State Education Law, and other applicable laws. It is the policy of the College to prohibit unlawful discrimination in employment and in the administration of College programs, services, activities, and admissions on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender, pregnancy, veteran status, or any other status protected by law.