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Oversees customer service, payment and collection activities of student accounts.

• Reviews credit and debit reports as necessary.
• Review and clear pending accounts, and contact students by phone when necessary; clear accounts for registration.
• Make necessary adjustments to student accounts
• Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
• Counsel students and parents on the various tuition payment options available
• Follow up to ensure timely payments.
• Calculate refunds owed to students in accordance with the College’s and U.S. Department of Education’s regulations; submits voucher for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulations
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries

Education, Preparation, and Training
• Bachelor’s degree
• At least 2 years of relevant experience
• Accounts receivable, or similar experience, cash handling experience and/or demonstrated professional customer service focus.

Skills
• Ability to effectively communicate via telephone, email and written formats to internal and external customers.
• Strong customer service and organizational skills.
• Must be able to multi-task and prioritize work.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.

Computer Skills
Proficiency in Microsoft Office Suite including Word, Excel, Power Point, Outlook

Travel
Some travel to Main Campus, NYC

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Touro College and University System is committed to providing all persons equal opportunity in education and employment, and to ensuring a safe and non-discriminatory educational and work environment in compliance with Title IX of the Higher Education Amendments of 1972 (“Title IX”), Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (“VAWA”), the New York State Education Law, and other applicable laws. It is the policy of the College to prohibit unlawful discrimination in employment and in the administration of College programs, services, activities, and admissions on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender, pregnancy, veteran status, or any other status protected by law.