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Front Office Specialist

Please see Special Instructions for more details.

Internal applicants only will be considered August 30th-September 6th. Both internal and external applicants will be considered beginning September 7th until the position is filled.

Posting Details

Position Information

Title Front Office Specialist
Location Henderson, NV
Department NV-Touro Health Center
Position Number 4S9973
Job Description

The Front Office Specialist is responsible for the day-to-day operations of the front office, including check in, check out, scheduling and referrals. The Front Office Specialist is responsible for coordinating patient greeting and registration, as well as patient check out and payment. This individual schedules appointments and answers and directs incoming phone calls. The Front Office Specialist updates and maintains patient demographic information.

Job Duties

1. Professionally and courteously greet patients.
1.1. Manage appointment arrivals, no-shows and cancellations using the electronic medical record/practice management system.
1.2. Organizing and maintaining bumped schedules.
1.3. Ensures data entry is completed efficiently and correctly in the electronic medical record/practice management system.
1.4. Obtain patients insurance eligibility and verification and be able to communicate the findings with the patient.

2. Communicating with patients, general practitioners, health care professionals, and patient’s family members in a compassionate and kind manner.
2.1. Answering telephone calls in a professional and courteous manner within minimum rings and directs them appropriately.
2.2. Processing co-pays, account payments and providing receipt of money, and undertaking any banking procedures.
2.3. Scheduling appointments for patients in accordance with established procedures.

3. Sort mail, distribute properly and scan necessary information into electronic medical record/practice management system.
3.1. Assists Clinic Administrator with revenue cycle duties.
3.2. Monitors patient flow and alerts patients and doctors of delays.
3.3. Assists in maintaining a neat, clean and orderly appearance in the lobby throughout the day.
3.4. Respect and maintain the privacy and dignity of patients, assure patient confidentiality at all times according to HIPAA standards.
3.5. Maintaining office supplies and forms necessary to carry out front desk activities.

4. Other duties may be assigned.

Required Qualifications

Bachelor’s Degree in Business Administration and/or Education Preferred
High School Diploma or G.E.D Required.

Two (2) years receptionist experience in a medical office environment

Preferred Qualifications

Skills & Abilities:
Strong verbal communication skills
Strong sense of customer service
Ability to interpret and read documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to calculate and apply basic math concepts such as discounts, interest, and percentages.
Ability to problem solve.
Knowledge of operating various types of office machinery (i.e., faxes, typewriters, copier, etc.)
Knowledge of Microsoft Office.
Experience with electronic medical records preferred.
Good organizational skills

Physical Demands

This position requires the individual to work in a variety of settings including health center offices.
This is a typical healthcare/office environment with long periods of sitting and standing, working at a PC and requires the ability to stand, walk, bend and reach.
Ability to lift and move up to 10 lbs.

Special Conditions for Eligibility
EEO Statement

Touro College and University System is committed to providing all persons equal opportunity in education and employment, and to ensuring a safe and non-discriminatory educational and work environment in compliance with Title IX of the Higher Education Amendments of 1972 (“Title IX”), Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (“VAWA”), the New York State Education Law, and other applicable laws. It is the policy of the College to prohibit unlawful discrimination in employment and in the administration of College programs, services, activities, and admissions on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender, pregnancy, veteran status, or any other status protected by law.

FLSA Non-Exempt
Salary Detail

Posting Detail Information

Posting Number S00251P
Desired Start Date
Position End Date (if temporary)
Special Instructions to Applicant

Internal applicants only will be considered August 30th-September 6th. Both internal and external applicants will be considered beginning September 7th until the position is filled.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Transcripts
  2. Letter of Recommendation