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IITS Support Tech

Posting Details

Position Information

Title IITS Support Tech
Location Touro NY
Department Instit Research and Reporting
Position Number 1S8461
Job Description

IITS support technicians provide technology support for computer labs, libraries, classrooms and offices.

Job Duties

General Support
• Provides the faculty and staff support for computer hardware, software and networking, in response to trouble tickets.
Computer Lab Support
• Helps train faculty on use of computer labs and in use of productivity software.
• Assists students and instructors with use of hardware and software during computer lab class time and during open lab hours.
• Maintains inventory listings of computer lab hardware, software, and supplies.
• Posts times of lab availability and class schedule
• Enforces lab policies forbidding eating or drinking in the lab and making sure that all computer lab resources are used for educational purposes only.
• Logs and reports all problems in the labs.
• Prepares and submits regular written lab status reports as required.
• Maintains a professional environment in the lab, including making arrangements to keep the lab clean and organized.
Library Computer Support
• Provides technology support to local library staff and students.
Classroom Technology Services
• Maintains classroom and computer lab audio-visual equipment.
• Sets up and takes down portable computer and audio visual equipment in classrooms without built-in systems.
• Special Projects as assigned.

Required Qualifications

Education, Preparation, and Training
• Bachelor’s degree or making progress in Bachelor’s degree program.

• Strong customer service, communication and organizational skills.
• Must be able to multi-task and prioritize work.

Preferred Qualifications

• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook
and computer applications used in most levels of instruction.


• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Physical Demands

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift up to 10 lbs.

Special Conditions for Eligibility
EEO Statement

Touro College and University System is committed to providing all persons equal opportunity in education and employment, and to ensuring a safe and non-discriminatory educational and work environment in compliance with Title IX of the Higher Education Amendments of 1972 (“Title IX”), Title VI and Title VII of the Civil Rights Act of 1964, the Violence Against Women Act (“VAWA”), the New York State Education Law, and other applicable laws. It is the policy of the College to prohibit unlawful discrimination in employment and in the administration of College programs, services, activities, and admissions on the basis of race, religion, sex, color, national or ethnic origin, age, disability, sexual orientation, gender, pregnancy, veteran status, or any other status protected by law.

FLSA Non-Exempt
Salary Detail

Posting Detail Information

Posting Number S00169P
Desired Start Date
Position End Date (if temporary)
Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
Optional Documents